FAQ's
Welcome to our FAQs. Find answers to the most common questions about orders, shipping, returns, and our products.
Shipping & Returns
Q: “Do you offer worldwide shipping?”
We currently ship to North America, the European Union, and select countries in Oceania.
If you're located outside of countries mentioned above, please send us an email to support@fantasicosmetics.com to check the delivery availability and shipping cost of your area.
Q: “How much does shipping cost?”
We offer a flat shipping rate of $5.95 on all orders. Orders over $40 qualify for free shipping.
Q: “How long will it take to get my order?”
It usually takes 3-7 business days to arrive.
Q: "What is your return policy?"
We accept returns of unworn or unused products within 30 days of purchase for a full refund.
Products & Orders
Q: “Where can I find FANTASI products?"
FANTASI products are now exclusively available online at fantasicosmetics.com.
Q: “Are FANTASI products vegan and cruelty free?”
FANTASI products are vegan and cruelty-free. They are formulated without animal-derived ingredients, and neither our finished products nor their ingredients are tested on animals by us.
Q: “Where can I find the ingredients list for the product?”
You can find the full ingredient list in the “Ingredients” section of each product page.
Q: "Can I exchange my item?"
We do not offer direct exchanges. Please return the original item for a refund and place a new order for the item you want.
Q: "What should I do if my item arrived damaged?"
If your item arrived damaged, please contact our customer service team within 48 hours of receiving your order to resolve the issue.