Refund policy

Returns

Last Updated: June 30, 2026

We hope you love our products as much as we do. However, if you’re not completely satisfied with your purchase, unopened and unused items may be returned within 30 days of delivery.

How to Start a Return

  • Start the process from your Account Page, or email support@fantasicosmetics.com with your Order Number and the product(s) you wish to return.

  • Do not send items back without an approved return request (RMA) — unauthorized returns will be refused.

Return Shipping & Costs

  • Customer-paid return shipping: You are responsible for the postage to return your item. Please use a trackable service and keep your receipt.

  • Original shipping fees are non-refundable.

Eligibility

To be eligible for a return, items must be unopened, unused, in the same condition as received, with all tags and original packaging. A receipt or proof of purchase is required.

*For hygiene and safety reasons, used or opened cosmetics cannot be returned unless the item arrived damaged, defective, or incorrect (see “Damages & Issues” below).

Damages & Issues

Please inspect your order upon delivery and contact us within 48 hours if any item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right with a replacement, exchange, or refund. In these cases, return shipping is free.

Exchanges

The quickest way to get the item you want is to return the original and place a new order after your return is accepted.

Refunds

We’ll email you when we receive and inspect your return and let you know if the refund is approved. If approved, a refund will be issued to your original payment method within 7–10 business days. Your bank or card issuer may take additional time to post the credit.
If more than 10 business days have passed since your refund was approved, please contact support@fantasicosmetics.com.